Refund Policy

1. Request process

Refund requests must be sent from the e-mail linked to your account.

Include your user ID, payment ID, and a brief reason for the request.

2. Eligible cases

• duplicate or accidental payment;
• technical failure where paid access was not granted;
• other legally required consumer protection scenarios.

3. Review timelines

Initial response is usually provided within 3 business days.

If additional verification is required, processing time may be extended within applicable legal limits.

4. Refund method

Refund is typically issued via the original payment method unless another method is required by law or payment provider rules.

Actual settlement timing depends on the issuing bank and payment network.

5. Limitations

If the service period has been substantially consumed, refund may be limited under applicable law.

Fraudulent refund attempts or unjustified chargebacks may result in access restrictions.

6. Submission channels

You can submit a refund request from the billing cabinet support flow or by using the dedicated refund e-mail listed on the Contacts page.

To speed up review, attach payment confirmation and provide a reachable contact.