Contacts and Company Details

1. Contact channels

• Support: access status, payment issues, and billing cabinet operations.
• Refunds: payment cancellation and dispute management.
• Data protection: requests related to personal data access, correction, or deletion.

2. Response model

Requests are accepted 24/7 via e-mail and processed in business hours in queue order.

To speed up processing, include your user ID, payment ID, and clear issue description.

3. Payment confirmations

Please keep payment confirmations until service delivery is completed and your billing period ends.

On request, we provide relevant details required for payment reconciliation and dispute review.

4. Refund and dispute support

For refund requests use the dedicated refund e-mail. Please include payment_id in the message subject.

Cases involving duplicate charge or missing access are handled with elevated priority.